Refund policy
Returns & Refund Policy
Our Commitment
We want you to be completely satisfied with your DTF transfers! If there is an issue with your order, we are here to make it right.
Quality Guarantee
We guarantee:
- Accurate printing of approved designs
- Proper adhesion when pressed correctly
- Vibrant colors as shown in proofs
- High-quality materials
When We Will Replace or Refund
Manufacturing Defects:
- Printing errors or quality issues
- Transfers that don't adhere when pressed correctly
- Color issues (not matching approved proof)
- Damaged transfers received
Our Error:
- Wrong design printed
- Incorrect size produced
- Missing items from order
What We Cannot Accept
No Returns For:
- Custom orders after design approval
- User error in pressing (incorrect temperature, pressure, or time)
- Transfers already applied to garments
- Design changes after approval
- Buyer remorse on custom work
Return Process
If you believe there is an issue with your order:
- Contact Us Within 7 Days: Email mabuhaydesignsco@gmail.com
- Provide Details: Order number, issue description, and photos
- Keep Original Packaging: Do not apply transfers yet
- Wait for Response: We will review and respond within 24 hours
Resolution Options
Depending on the issue, we may offer:
- Free replacement transfers
- Partial refund
- Full refund
- Store credit
- Pressing troubleshooting assistance
Pressing Issues
If transfers aren't adhering properly:
- Check our Pressing Instructions page
- Verify temperature (300-320°F) and pressure
- Ensure you are using hot peel method
- Contact us if issues persist
Many pressing issues can be resolved with technique adjustments!
Custom Design Changes
Before Production: Changes allowed before we print
After Approval: Changes require new order (original cannot be returned)
After Production: No changes or refunds for approved custom work
Damaged Shipments
If your package arrives damaged:
- Take photos of packaging and contents
- Contact us immediately (within 48 hours)
- Do not discard packaging
- We will file claim and send replacement
Questions?
Have questions about returns or refunds? Contact us at mabuhaydesignsco@gmail.com - we are here to help!